Options for volunteer training

While many organisations develop their own in-house training programs there may also be other opportunities to complement your volunteer training and development with classes, courses or workshops provided by external training providers, training organisations, volunteer resource centres, professional trainers or online services.

Developing in-house training

In-house training is a great way to develop the skills and confidence of your volunteers. It is typically low cost, draws on the knowledge and expertise of people within your organisation and is easily tailored to the needs of your volunteers.

Our Training volunteers page has a brief overview of the steps for designing a training program and links to other resources to help you plan, develop and implement training for volunteers.

You can also find a trainer to help you develop, deliver and evaluate your in-house volunteer training.


External training providers

For more generic training such as first aid, computer and administration skills or food handling you might find a local course or class that suits your volunteers perfectly.

External training providers include places like Neighbourhood Houses, community centres, adult learning centres, TAFE colleges or Registered Training Organisations.

Finding a trainer

Professional trainers can assist with planning, designing, delivering and evaluating training programs. They can provide mentoring or advice, deliver one-off or ongoing training sessions or 'train-the-trainer' to give you (or others in your organisation) the skills and knowledge you need to run your own in-house training programs.

Many trainers have discount rates for community organisations or offer their services on a voluntary basis. Here are some ways to find a trainer:

Online training

The following online resources offer a way for volunteers to undertake their own self-paced learning. In addition, many TAFE colleges and training organisations also offer courses and subjects that can be done via the Web.

Certificate in Active Volunteering

These qualifications are part of the Community Services Training Package. They cover people working in a volunteer capacity and includes or builds on foundation skills required by all volunteers to enable them to effectively undertake their volunteer work.

Certificate I provides foundation skills including being an effective volunteer, organising a work routine, recognising safe work practices and interacting with clients. Certificates II and III build on these skills and cover things like administrative tasks, effective communication, implementing safe work practices, problem solving and supervising people.